Industry: Travel & Tourism
Total Positions: 1
Job Type: Full Time/Permanent
Gender: Male
Salary: 4000USD - 5000USD (Monthly)
Education: Bachelor′s Degree
Experience: 15-20 Years
Location: Muscat, Oman
Skills: • Operational Excellence & Process Improvement • Team Leadership & Staff Development • Client Service & Relationship Management • Analytical Thinking & Reporting • Attention to Detail & Accuracy • Problem-Solving & Decision-Making
Posted Date: 14-12-2025
Description:
Job Summary
We are seeking an experienced Operations Manager to oversee and optimize all operational aspects of our Travel & Ticketing business in Oman. The ideal candidate will have extensive experience in airline ticketing, corporate travel management, and travel operations, with strong knowledge of Oman / GCC travel market standards. This role is critical to ensuring operational efficiency, high-quality customer service, and smooth coordination across all departments.
Key Responsibilities
Operational Management
- Oversee daily travel and ticketing operations, including airline ticketing, reservations, and customer support
- Ensure compliance with airline, industry, and regulatory standards
- Streamline operational workflows and optimize processes for efficiency and accuracy
- Monitor service quality and implement operational improvements as needed
Team Leadership & Management
- Lead, train, and mentor the operations and ticketing team
- Assign responsibilities, monitor performance, and ensure accountability
- Foster a culture of efficiency, accuracy, and customer-centric service
Customer Service & Client Management
- Ensure timely and accurate processing of tickets and travel arrangements
- Address client escalations, complaints, and service issues effectively
- Build strong relationships with corporate clients, travel agents, and partners
Coordination & Collaboration
- Collaborate closely with sales, finance, and marketing teams for seamless operations
- Maintain relationships with airlines, tour operators, and travel service providers
- Ensure smooth communication between front office, ticketing, and back-office teams
Reporting & Analysis
- Prepare operational reports, KPIs, and performance dashboards for management
- Monitor ticketing errors, cancellations, and refunds; recommend process improvements
- Track operational costs and identify opportunities for cost optimization
Key Requirements
- 15 – 25 years of experience in travel & ticketing operations
- Prior experience in Oman or GCC travel markets preferred
- Strong knowledge of airline ticketing systems, corporate travel management, and travel policies
- Proven track record in managing teams and improving operational efficiency
- Excellent leadership, organizational, and problem-solving skills
- Strong communication and interpersonal skills
- Proficiency in ticketing software, GDS systems (Amadeus, Sabre, Galileo), and MS Office
Preferred Qualifications
- Degree / Diploma in Travel & Tourism, Hospitality, or related field
- IATA or equivalent travel certification
- Knowledge of corporate travel policies, visas, and travel documentation
Competencies & Attributes
- Operational Excellence & Process Improvement
- Team Leadership & Staff Development
- Client Service & Relationship Management
- Analytical Thinking & Reporting
- Attention to Detail & Accuracy
- Problem-Solving & Decision-Making